1A-UC includes all CTI options as well as a uniform and expanded presence management
ROMICO UC is diverse and includes all relevant communication services within the 1A-client. Features such as presence management for your team, data integration, call/call-back lists, chat, voice mail, fax, video, e-mail and SMS on all devices and anywhere are all part of the package. Improve your customer satisfaction and save high travel expenses.
External and internal communication on many channels is what we call UC collaboration
The 1A client offers numerous collaboration options for corporate communication. Communicate with your customers and colleagues by using various channels: Start ad-hoc audio conferences with one click, communicate via web-based video and chat conference without additional software installation or involve experts via chat. Desk sharing, monitoring, questioning - switch channels as you need.
Our subordinated quality management through coaching and analysis raises your service excellence. Additionally, our new TeliTime module for time recording is a valuable feature to determine costs and service times for any task in a team.
UC function options with 1A client
- Presence call forwarding management
- Prioritized rules of representation
- Team journal
- Time recording
- Team recall management
- Chef/secretary comfort features
- Operator comfort features
- Video conference
- Route planner
- Desktop sharing
- Audio conference
- Web chat
- Voicebox management
- Instant messaging/group chat
- Fax integration
- Web client
- CRM/ERP data source integration