For company divisions
A modular client for everyone
We take pride in being developers and producers of all our product modules. Product categories such as UC, CC-light and CC offer ROMICO perfect solutions for all your company divisions. Most specifically, ROMICO improves work processes, sheds light on your telephone availability and is a highly user-friendly application. Depending on the situation, existing customer data can be made available appropriately. Our multi-level authorization concept allows you to manage presence settings, access, connected data or voice boxes according to your guidelines. ROMICO focuses on security and data protection which is why all modules are in accordance with the works council.
Administration
Most administration offices are the center of communication even if it's not their main business. Therefore, the distribution of communication should be particularly effective and intelligent. We reduce the workload for your employees. No more manual call diversions on the phone. We offer intelligent call distribution with a wide service range and contact center logic. The perfect solution for your administration: CC-light - because it includes presence management and call distribution software.
Operator
Who receives most calls? Many callers usually call operators first and want to be connected to the right department or the right person. The ROMICO operator was developed precisely for this scenario. With exact information for the operator console, e.g. :
- Contact Information from multiple data sources
- File or customer
- Presence information from colleagues
- Quick search function
- Own waiting area with real-time dashboard
- IVR and busy lamp field
- TeliMan desktop view (also suitable for disabilities)
- Hotkey buttons, designed for operators
- ...
Additionaly, it is possible to define several operators. They may be working part-time or represent each other. Check out the ROMICO operator!
Customer service / Helpdesk
Customer service should always be flexible: New technologies, channels and higher customer requirements create challenges for many companies. ROMICO CC is a high-quality, modular contact center software. As a call flow expert, we are happy to support you and integrate our variable software into your work processes, e.g. by:
- Dynamic waiting fields
- IVR
- Voice recognition
- Call recording
- Real time dashboards
- Last agent routing
- VIP routing
- ...
ROMICO Contact centers work intuitively for agents, supervisors and administrators.
Sales
First duty in sales is high availablity! What do you need? A one-number concept or intelligent call distribution for direct calls? Telephone support from the office? This is exactly what ROMICO 1A-app offers: Give every sales representative access to presence information, customer contact details, appointment planning, voice box management, or access to the personal call list. Our chat function is also applicable on the go.
Boss-Secretary
Supervisor/secretary communication is measured by effective support. ROMICO solutions offer intelligent functions such as automatic routing rules and authorizations. A team journal enables perfect scheduling and management of calls. You don't have intuitive state of the art solutions yet? Contact us.
Home office
The home office environment should not interfere with your colleague's status as agents in service, sales or simply as CTI users? No problem - 1A client can be used anywhere. Minimal performance requirements ensure ready use in your home office. Due to one-number integration you can be contacted for customers and colleagues by direct dialing as usual.
For applications
ROMICO ...connecting worlds
Would you like to connect your telephone system to your CRM, ERP system or other data sources? We have 30 years of experience in connecting various systems. We offer special add-on options for your application.
We integrate everything, want to bet?
Here is an extract of supported applications. Your application is not included? You have your own ideas of functions? No problem, just contact us.
Salesforce
- Click2Dial
- Data integration
- Caller identification
- Call pop-up
- Quick search function
- Call control
- ROMICO Salesforce app
Microsoft Dynamics
- Click2Dial
- Data integration
- Caller identification
- Call pop-up
- Quick search function
- Call control
SAP
- Click2Dial
- Data integration
- Caller identification
- Call pop-up
- Quick search function
- Call control
Weclapp
- Click2Dial
- Data integration
- Caller identification
- Call pop-up
- Quick search function
- Call control
Freshworks
- Click2Dial
- Data integration
- Caller identification
- Call pop-up
- Quick search function
Also appplies to freshdesk, freshsales, freshservice.
ProAlpha
- Click2Dial
- Data integration
- Caller identification
- Call pop-up
- Quick search function
GroupWise
- Click2Dial
- Data integration
- Calendar integration
- Caller identification
- Call pop-up
- Quick search function
Exchange / Outlook
- Click2Dial
- Data integration
- Presence integration
- Calendar integration
- Caller identification
- Call pop-up
- Quick search function
- Call control
Sugar
- Click2Dial
- Data integration
- Caller identification
- Call pop-up
- Quick search function
- Click2Dial
- Data integration
- Calendar integration
- Caller identification
- Call pop-up
- Quick search function
Take a look at our calendar synchronization in our Youtube video.
IBM Lotus Notes
- Click2Dial
- Data integration
- Calendar integration
- Caller identification
- Call pop-up
- Quick search function
- Call control
Jira
- Click2Dial
- Data integration
- Caller identification
- Call pop-up
- Quick search function
Matrix42
- Click2Dial
- Data integration
- Caller identification
- Call pop-up
- Quick search function
ZOHO
- Click2Dial
- Data integration
- Caller identification
- Call pop-up
- Quick search function
KWP software
- Click2Dial
- Data integration
- Caller identification
- Call pop-up
- Quick search function
For telephone systems
ROMICO for your telephone system
ROMICO can be connected to your existing telephone system easily and efficiently. Are you looking for a perfect addition? A new generation CTI / UC and contact center solution? ROMICO is the solution to have.
Check out an extract of supported systems. If your telephone system is not included, no problem, please contact us.
AVAYA
- AVAYA IP Office
- AVAYA Communication Server 1000
- AVAYA Aura Communication Manager
Alcatel
- Alcatel OmniPCX Office
- Alcatel OmniPCX Enterprise
- Alcatel 4400 Serie
Cisco
- Cisco CallManager
innovaphone
- innovaphone PBX
- innovaphone IPVA
Microsoft
- Microsoft Skype for Business
- Microsoft Skype for Business Cloud Connector Edition
- Microsoft Teams
Mitel
- Mitel MiVoice Office 400
- Mitel MiVoice 5000
- Mitel MiVoice MX-ONE
- Mitel MiVoice Business
- Mitel OpenCom 100
- Aastra 400
- Aastra 5000
- Aastra OpenCom 100
- Aastra OpenCom X320
- Aastra MX-ONE
- Ericsson MX-ONE
- Ericsson MD110
Panasonic
- Panasonic KX-TDA
- Panasonic KX-TDE
- Panasonic KX-NCPNS Series
- Panasonic KX-NSX 1000/2000
Unify
- Unify OpenScape Business
- Unify OpenScape 4000
- Unify OpenScape Voice
- Siemens HiPath 8000
- Siemens HiPath 4000
- Siemens HiPath 3000
- Siemens HiPath 500
- Siemens HiPath 2xxx Series
- Siemens Hicom 150 E Office
- Siemens Hicom 150 H Office
- Siemens Hicom 300
Vodafone
- Vodafone Cloud PBX
